Return Policy

# Return Policy

## Our Return Commitment

At TheQuickBuy, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our straightforward return policy.

## Return Window

- **30 days** from delivery date to initiate a return
- Items must be returned within **45 days** of delivery
- Return window starts from the date of delivery, not purchase

## Return Conditions

**Items eligible for return must be:**
- In original, unused condition
- In original packaging with all accessories
- Free from damage, stains, or odors
- Include original tags and labels (if applicable)

## Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:
- Personal care items that have been opened
- Custom or personalized items
- Items damaged by misuse or normal wear

## Return Process

**Step 1: Contact Us**
- Email our customer service team
- Provide your order number and reason for return
- We'll send you a return authorization and instructions

**Step 2: Package Your Return**
- Use original packaging when possible
- Include all accessories and documentation
- Secure packaging to prevent damage during transit

**Step 3: Ship Your Return**
- Return shipping address will be provided upon approval. All returns are processed at our U.S. returns facility. The typical return address is:

Returns should be sent to:
TheQuickBuy Returns Department
1680 Michigan Ave
Suite 700 #479
Miami Beach, FL 33139
United States

- We recommend using a trackable shipping method
- Items lost in return transit are customer's responsibility

## Refund Information

**Processing Time:**
- Refunds processed within 5-7 business days after we receive your return
- Original payment method will be credited
- Shipping costs are non-refundable (except for our error)

**Refund Amount:**
- Full purchase price minus original shipping (if applicable)
- Return shipping costs are deducted from refund
- Items must pass quality inspection

## Damaged or Defective Items

If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage
- We'll arrange free return shipping and full refund

## Exchanges

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.

## Contact Information

For return questions or to initiate a return:
- Email: support@thequickbuy.shop
- Include your order number in all correspondence
- Our team will respond within 24 hours

## Policy Updates

This return policy may be updated periodically. The version in effect at the time of your purchase applies to your order.

*Last updated: October 2025*