Frequently Asked Questions (FAQ)
β Frequently Asked Questions
Find answers to the most common questions about shopping at TheQuickBuy. Can't find what you're looking for? Contact us and we'll be happy to help!
π Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 within the continental United States. Orders under $50 have a flat shipping rate of $9.99.
How long does shipping take?
Most orders ship within 1-2 business days and arrive within 3-7 business days depending on your location. You'll receive a tracking number via email once your order ships.
Do you ship internationally?
Currently, we ship within the United States only. We're working on expanding international shipping soon!
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account.
β©οΈ Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. Some items like custom or clearance products may not be eligible for return.
How do I start a return?
Contact our customer service team at support@thequickbuy.shop with your order number. We'll provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Can I exchange an item?
Yes! If you'd like to exchange an item for a different size, color, or product, please contact us and we'll help arrange the exchange.
π³ Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.
Is it safe to shop on your website?
Yes! Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.
Do you offer price matching?
We strive to offer competitive prices. If you find a lower price on an identical item from an authorized retailer, contact us and we'll do our best to match it.
Can I use multiple discount codes?
Only one discount code can be applied per order. The discount code with the highest value will be automatically applied at checkout.
π¦ Products & Quality
Are your products authentic?
Yes! All products sold on TheQuickBuy are 100% authentic and sourced directly from manufacturers or authorized distributors.
Do products come assembled?
Most furniture items require some assembly. Each product page specifies whether assembly is required. Assembly instructions and hardware are included with products that need assembly.
What if my item arrives damaged?
We carefully package all items, but if something arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange a replacement or full refund immediately.
Can I see products in person before buying?
We're an online-only store, but we provide detailed photos, descriptions, and dimensions for every product. Many items also have customer reviews with photos.
π€ Account & Orders
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and checkout faster on future purchases.
How do I track my order?
Log into your account and go to "Order History" to see all your orders and tracking information. You'll also receive tracking updates via email.
Can I cancel or modify my order?
Orders can be cancelled or modified within 2 hours of placement. After that, orders are processed and shipped quickly. Contact us immediately if you need to make changes.
I forgot my password. What should I do?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to reset your password.
π Customer Service
How can I contact customer service?
Email us at support@thequickbuy.shop
Β or use our contact form. We respond to all inquiries within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9 AM - 6 PM EST. Orders are processed 7 days a week.
Do you have a phone number?
For fastest service, please email us. We're a small team focused on providing the best products and prices, which means we handle most support via email.
Still have questions? We're here to help! Contact us and we'll get back to you as soon as possible.